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Orthopedic Care Via Video

Technology has made it easy for Doctors, Surgeons and Therapists to meet patients in a secure, HIPAA-compliant environment with the patient leaving the comfort of their own home.

We haven’t got to the point yet where we can do surgeries over the internet, but there are many other types of appointments that can be done face-to-face online. We thought healthcare might go this way in the future – but the COVID-19 social distancing requirements have accelerated the need, and we are responding.

Tele-Medicine and Tele-Health: are they the same? According to the American Academy of Family Physicians, Tele-Health is different from Tele-Medicine in that it refers to a broader scope of remote health care services than Tele-Medicine. Tele-Medicine refers specifically to remote clinical services, such as those services given by licensed healthcare providers, whereas Tele-Health may refer to non-clinical services (such as diet coaching). In the Golden State Orthopedics and Spine clinics, we use the following terminology:

  • Tele-Medicine for video visits with Doctors/Surgeons and their clinical teams
  • Tele-Rehab for video visits with our Physical Therapists
  • Tele-Health for them both together or video healthcare in general.

Our Physical Therapists are currently scheduling Tele-Rehab consultations. A video session with your PT can be designed for all stages of the recovery process, whether you are recovering from surgery, have a recent injury or are experiencing chronic pain. If you are unsure whether your next appointment can be carried out online, please call us.

At Golden State Orthopedics and Spine, we care deeply for our patients. At this time of COVID-19 and shelter-in-place, we have launched web based Tele-Health for patients. At this website, you will get the latest updates on what we are doing with Tele-Medicine and Tele-Rehab (together = Tele-Health), as well as our clinic schedules. Best of all, you’ll receive advice and tips for at-home care from our accomplished Surgeons and Doctors!

MAC/PC ZOOM

STEP 1

To get ready for your video visit, follow these steps. Make sure to do this at least 1 day before your visit!

VIEW YOUR VIDEO VISIT CONFIRMATION

a. You will receive an e-mail from the practice with your login information

b. Then, to test your device, go to zoom.us/test

DOWNLOAD AND INSTALL ZOOM

a. If Zoom is not already installed on your computer, it will start to download automatically

b. Once complete, find and open the downloaded file to begin installing. Follow the on-screen instructions during the installation

c. When the installation completes, you will be put into a test meeting

STEP 2

TEST YOUR CONNECTION

AUDIO TEST

a. When your test meeting opens, a pop-up window will appear  with choices for your audio connection

b. If you have speakers and a microphone on your computer, you  may choose Join by Computer

c. Otherwise, choose Join by Phone

d. Follow the on-screen instructions to complete the test

VIDEO TEST

a. Your connection is successful when you see yourself in the  window. This is just a test meeting, so no one else will join you

b. If your video did not start automatically, find the Zoom  toolbar and click the camera icon to make sure the correct  camera is selected

STEP 3

Be ready to join the Zoom meeting at least 5 minutes before your scheduled visit time

VIEW YOUR VIDEO VISIT CONFIRMATION

Pull up your e-mail to access your confirmation. It will be the  same one you viewed for the Meeting Test

JOIN THE VIDEO VISIT

  • Go to: https://muirortho.zoom.us
  • Click on Join A Meeting
  • Enter your provider’s 10-digit meeting ID from the e-mail message [example: 123-456-7890]
  • If prompted, click to open Zoom and enter your first and last name

WAIT FOR YOUR MEETING TO START

You will automatically be placed in a waiting room. When your  provider joins, you will be able to see and hear them and your  meeting will begin.

Once your video visit is complete, you may click Leave in the lower right to leave the meeting.

PLEASE NOTE
VIDEO VISIT BILLING

A video visit is billed in the same way as as an in person visit, the terms of your deductible and co-pay still apply

TECHNICAL DIFFICULTIES

If you experience technical difficulties and cannot resolve them even after speaking with the MOS Patient Contact Center, we will reschedule or convert your video visit to an in – person appointment

WI-FI CONNECTION

To avoid additional charges from your cellular provider, use a Wi-Fi connection for your video visit

MAKE A SPACE

During your video visit, be in a location that is private, quiet, and free from distractions

For more help visit The Zoom Support Page

MOBILE ZOOM

STEP 1:

DOWNLOAD THE ZOOM APP

You can find the Zoom app on the App Store (iPhone) or Google  Play (Android)

STEP 2:

SET UP AND TEST

To get ready for your video visit, follow these steps. Make sure to do  this at least 1 day before your visit!

VIEW YOUR VIDEO VISIT CONFIRMATION

a. You will receive an e-mail from Muir Orthopaedic Specialists with  your login information

b. When you have this, to test your device, go to zoom.us/test

TEST YOUR VIDEO CONNECTION

a. When the meeting test page opens tap the blue Join button to  open the Zoom app

b. Enter your first and last name when prompted. Make sure you  allow access to your camera and microphone. Join the meeting  with video on

c. Connect to audio by choosing Call Via Device Audio

STEP 3:

AT YOUR VIDEO VISIT

Be ready to join the Zoom meeting at least 5 minutes before your scheduled visit time

VIEW YOUR VIDEO VISIT CONFIRMATION

Pull up your e-mail to access your confirmation. It will be the  same one you viewed for the meeting test

JOIN THE VIDEO VISIT

  • Open the Zoom app
  • Tap on Join A Meeting
  • Enter your provider’s 10-digit meeting ID from the e-mail message [example: 123-456-7890]
  • If prompted, tap to open Zoom and enter your first and last name

WAIT FOR YOUR MEETING TO START

You will automatically be placed in a waiting room. When  your provider joins you, turn on your video if it is not  already on. Make sure you are connected to audio as well.  If controls disappear, just tap the screen. Your video will  show in the lower right.

Once your video visit is complete, you may tap Leave in the  upper right corner to leave the meeting.

PLEASE NOTE
VIDEO VISIT BILLING

A video visit is billed in the same way as as an in person visit, the terms of your deductible and co-pay still apply

TECHNICAL DIFFICULTIES

If you experience technical difficulties and cannot resolve them even after speaking with the MOS Patient Contact Center, we will reschedule or convert your video visit to an in – person appointment

WI-FI CONNECTION

To avoid additional charges from your cellular provider, use a Wi-Fi connection for your video visit

MAKE A SPACE

During your video visit, be in a location that is private, quiet, and free from distractions

For more help visit The Zoom Support Page

SCHEDULE TELEHEAlTH APPOINTMENT

PATIENTS KNOW US BEST

OUR MISSION

At Golden State Orthopedics & Spine, our mission is to help each patient live their best life, whatever that means to them.

We treasure our patients and work hard to achieve this mission every single day.

I am so happy Dr Toma could accommodate my needs and fears during my telehealth appointment.

.

- GSOS Patient