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Patient Resources

Welcome to our resources page for patients. We want to provide you with excellent service whether you are a new or existing patient. If you have any questions about becoming or being a patient at Golden State Orthopedics & Spine, please call us. Our telephone support staff are always ready to help.

If you are already registered for the patient portal you can visit the patient portal page to login.

To update your details, including but not limited to your address and insurance information, please download and complete this form:

PATIENT INFO UPDATE FORM

Once you have completed your form, you can either bring this information with you to the orthopedic office where you have your appointment or you can e-mail it to us. Thank you!

If you have already completed your form and have it ready to e-mail, you can E-MAIL IT HERE

All new prescriptions are given to the patient at the time of their visit. Requests for refills of medications should be made during office hours when your medical records are available. Please contact your local pharmacy and have them submit a refill request to our office. Refill requests are approved during regular business hours Monday – Friday. Please allow a 24-hour turnaround time. Refills requested on Friday afternoons may not be filled until Monday. At times, a refill may not be given if you have not had an office visit in more than six months.

In general, fees charged are comparable with those charged by other orthopedic surgeons in this area. Co-payment is expected on the day of service for office visits and a surgical co-payments are collected prior to scheduling surgery. Monthly statements are mailed to each patient.

You should feel free to request an estimate of the charges for any surgery when scheduling a surgery date. It may not be possible to quote an exact figure. A specified period of post-operative care will be included in the charge for your operation. This includes routine post-operative treatment directly related to the surgery but not X-rays, cast changes, or unrelated conditions which might arise.

Effective June 1st, 2022 Golden State Orthopedics & Spine will no longer be accepting cash. We will continue to accept all major credit cards and checks. We accept Visa, MasterCard, and American Express.We appreciate your understanding.

If you need to cancel or reschedule an appointment, please do so at least 24 hours in advance. There is a $25 charge if an appointment is not cancelled within 24 hours. For your convenience, we have an automated system that reminds you of your appointment -in advance.

To see tips on accepted insurances, self-pay information and more:

please visit our Insurance page.

We want to provide you with excellent service when you need a copy of your records and imaging studies. To request copies of your medical records and/or images please visit our Medical Records Transfer Request.

Whether you are a new patient or an existing patient, for Work Comp information and contact details:

please visit our Worker Compensation page.

Please fill out the State of California’s Employment Development Department Form for disability.

At Golden State Orthopedics & Spine we want to share patient stories of success to help inspire and give hope to others. We would like to offer you the opportunity to share your story with the public to inspire others struggling with injuries. Spread the word that relief and recovery is achievable!

HIPAA RELEASE OF INFORMATION AND MEDIA RELEASE AUTHORIZATION

Please click the link above to fill out and submit your authorization form. If you change your mind, this will not affect your eligibility for services from Golden State Orthopedics & Spine. We value all our patients’ privacy and are very grateful to those who share their stories. Thank you!
To share your story with us, please e-mail us.

Patient Contact Center Phone Numbers

If you would like to call and not sure which number to use please reach out to us at the patient contact center closest to you on one of the numbers below.

DUBLIN AREA

CALL US

DUBLIN CONTACT CENTER

800-943-8099

LOS GATOS

CALL US

LOS GATOS CONTACT CENTER

408-412-8100

OAKLAND AREA

CALL US

OAKLAND CONTACT CENTER

800-943-8099

WALNUT CREEK

CALL US

WAL CRK CONTACT CENTER

925-939-8585

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