WELCOME TO OUR WORKSHOP

MODULE 4: THE PATIENT EXPERIENCE

VIDEO LESSON

In this lesson, we’ll be watching a video of 5 skills to improve patient interactions.

VIDEO CREDIT:

Presented by: ANNA RUNKLE

Produced By: CLICK-TO-PLAY MEDIA

Originally Featured on: YOUTUBE

RECAP

  • 1. MAKE A WELCOMING STATEMENT

  • 2. USE FRIENDLY WORDS AND TONE OF VOICE

  • 3. DEMONSTRATE EMPATHY

  • 4. PUT THINGS IN THE POSITIVE

  • 5. OFFER OPTIONS

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