WELCOME TO OUR WORKSHOP
MODULE 3: WHY PATIENTS BECOME ANGRY
In this module, we’ll be learning about the main reasons people become angry – both in life generally and in healthcare situations.
RECAP
PEOPLE BECOME ANGRY BECAUSE …
In this module, we’ll be learning about the main reasons people become angry – both in life generally and in healthcare situations.
RECAP
PEOPLE BECOME ANGRY BECAUSE …
1. PATIENTS TYPICALLY LASH OUT IN ANGER WHEN THEY HAVE A PROBLEM OR NEED HELP
2. THERE ARE AT LEAST 5 COMMON CAUSES THAT CREATE ANGER IN PATIENTS IN HEALTHCARE
3. MOST HEALTHY ANGER CAN BE CALMED USING RECOGNIZED DE-ESCALATION TECHNIQUES