WELCOME TO OUR WORKSHOP:
EXCELLENCE IN PATIENT CARE

This worksop consists of videos, instructor presentations and discussions. As your instructor, I will guide you through the training. I hope you find it useful and … enjoy!

GSOS: ALL ABOUT WHO WE ARE

MODULE 1

MODULE 1

IN THIS LESSON WE REVIEW OUR COMPANY MISSION, BRAND AND CULTURE

WHAT EXACTLY IS EMPATHY ?

MODULE 2

MODULE 2

IN THIS LESSON WE LEARN THE DIFFERENCE BETWEEN SYMPATHY AND EMPATHY

WHY PATIENTS BECOME ANGRY

MODULE 3

MODULE 3

IN THIS LESSON WE COVER THE DIFFERENT REASONS PEOPLE BECOME ANGRY

THE PATIENT EXPERIENCE

MODULE 4

MODULE 4

IN THIS MODULE WE REVIEW FOUNDATIONAL PATIENT INTERACTION SKILLS

DEALING WITH ANGRY PATIENTS

MODULE 5

MODULE 5

IN THIS MODULE WE COVER THE BEST WAYS TO HANDLE ANGRY PATIENTS

SELF CARE IS IMPORTANT TOO

MODULE 6

MODULE 6

IN THIS MODULE WE LOOK AT THE IMPORTANCE OF SELF CARE